Month: May 2015
Passwords. Sometimes it’s the only important attribute that stands between your important data, information and a hacker. We’re told time and time again that we need stronger and robust passwords as this will prevent cyber-attacks, and yet we continue to use easily guessed passwords (though we’re getting better).
Edward Snowden exposed the NSA for questionable practices concerning how they search through our information, and states that the common 8 character password only takes about a second for a computer to pick out the correct password. Instead he suggests you create a passphrase, something that’s memorable but hard to guess.
However as John Oliver attests, many users would not prefer to do this as it could be too hard or too complicated to remember, especially where majority of the websites require you to login with credentials to access data. This has seen to result in a common practice where individuals use the same password for multiple accounts. Mat Honan, a journalist had his accounts hacked as he had used the same password for all of them.
User experience is arguably the next frontier in technology. Making sure that user navigation through portals, websites and networks, whether in retail, energy, finance or health care is smooth and easy can often be the differentiating factor between a successful customer interaction and failure.
User experience consultant Paul Boag once mentioned, “Users are not always logical, at least not on the surface. To be a great designer you need to look a little bit deeper into how people think and act.” Perhaps few statements best sum up the value that password manager has provided to the user experience.
Prior to password manager, end-users had to login to pass the access control of multiple related, but independent software systems. This meant that every time an end-user navigated from one network feature to another, they often had to resubmit a username and password. Often for security purposes the username and passwords were different, resulting in endless passwords and usernames that had to be remembered, managed and changed on a regular basis.