Month: October 2015
Passwords are the predominant form of authentication and yet passwords frustrate the IT department, university staff and students within the education sector. A considerable amount of time that can be devoted to high-value tasks is spent to resolve password issues. Thus, there is an excessive burden on the helpdesk as the IT staff are providing assistance to hundreds of university members concurrently, further escalating IT cost.
What is more, dealing with the internal structure of password management can become a bothersome and tedious task for university staff and students as they are having to wait for a prolonged period of time until their password request is handled by the helpdesk. This means that they cannot access any critical resources that they need, when they need it, due to their accounts being blocked.
The past few years have seen a rapid technological growth where the power has shifted from technology providers to end users. Technology is a powerful enabler, delivering and enhancing communication methods as well as becoming a profound service provider, consciously serving consumers in today’s software-fuelled modern society.
Software’s such as Access Manager self-service password management certainly empowers end users by giving them complete control of their own account. The end user experience becomes hassle-free by eliminating the constant contact with the IT department and deducting unnecessary waiting time and cost. University staff and students can change passwords, unlock accounts and reset passwords at their own accord.Read More
Consumers of a globalized trading economy and e-commerce strongly expect and appreciate organizations to be digital businesses. As a result, mobile devices have become a contemporary form of digitalization offering a compact alternative for businesses. Companies using mobile applications can empower employees and increase productivity as apps can be used to offer quick and easy remote access to the company resources.
This is significant for companies as it attracts and promotes the need of serving and empowering employees, following a global technological trend and increasing brand awareness. Thus, no employee or consumer is immune from having an expectation to be able to use a mobile device as an alternative form of accessing company resources. The expectation of consumers arise from a digital world where they can receive and access what they would like to in their immediate context and moment of need.
However, many enterprises may still struggle to balance security and privacy concerns with the importance of user experience and business objectives of the company. A difficult security dilemma for companies is to have the appropriate level of identity and authentication practices in place without making it too difficult or inconvenient for users. Amalgamation of security and management policies allows for sturdy and trustworthy mobile usage.Read More