Get More Done with Automations

Businesses of all sizes continually seek ways to increase efficiency and profitability in all areas of their organisation — everything from general operations to cybersecurity. Automation provides a means to deliver on that requirements by integrating into processes and performing tasks consistently. What is automation Automation enables a business to carry out tasks which would […]

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IT Support in Higher Education

Introduction Your aim is to deliver best-in-class support to all stakeholders, from students to faculty but with dwindling IT budgets and strained resources the service desk needs to consider technology without the enterprise-level price tag. With tech-savvy stakeholders managing and providing IT support has become more of challenge – on one hand, you need to […]

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Build a Best-in-Class Service Desk

MSP service desk increasing operational efficiencies

Increase operational efficiency of your service desk with these six principles and take your service provider business to the next level For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and the degree to which those services are delivered efficiently and profitably. In […]

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Implementing a Self-Service Portal

Self-service portals are fast becoming a must-have as business demands increase but there is more to implementing one than you think A self-service portal is a customer-facing website which offers a collection of self-help functions that a user can access whenever they have a corresponding issue and execute the respective function to self-help and overcome […]

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What is Identity self-service? The LogonBox Approach

Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset and identity management all without the high costs that come with complete IDM solutions Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset (SSPR) and identity […]

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LogonBox Awarded as a 2019 IT Security Software Rising Star by FinancesOnline Directory

LogonBox Awarded as a 2019 IT Security Software Rising Star by FinancesOnline Directory! LogonBox has earned the prestigious 2019 Rising Star award from FinancesOnline, a popular B2B software review platform. This recognition is given out annually to products that provide outstanding solutions for B2B companies across a wide number of categories, including the best IT […]

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State of Password Security: Businesses Still Falling Short

Despite the increasing concern regarding privacy and protection, individuals and businesses are still falling short. The recent survey from The Ponemon Institute with authentication key vendor Yubico shows that IT professionals are still falling short when it comes to security practices in the workplace. The survey interviewed over 1,500 IT professionals and security practitioners to […]

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