IT Support in Higher Education

Introduction Your aim is to deliver best-in-class support to all stakeholders, from students to faculty but with dwindling IT budgets and strained resources the service desk needs to consider technology without the enterprise-level price tag. With tech-savvy stakeholders managing and providing IT support has become more of challenge – on one hand, you need to […]

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Build a Best-in-Class Service Desk

MSP service desk increasing operational efficiencies

Increase operational efficiency of your service desk with these six principles and take your service provider business to the next level For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and the degree to which those services are delivered efficiently and profitably. In […]

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What is Identity self-service? The LogonBox Approach

Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset and identity management all without the high costs that come with complete IDM solutions Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset (SSPR) and identity […]

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LogonBox Awarded as a 2019 IT Security Software Rising Star by FinancesOnline Directory

LogonBox Awarded as a 2019 IT Security Software Rising Star by FinancesOnline Directory! LogonBox has earned the prestigious 2019 Rising Star award from FinancesOnline, a popular B2B software review platform. This recognition is given out annually to products that provide outstanding solutions for B2B companies across a wide number of categories, including the best IT […]

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State of Password Security: Businesses Still Falling Short

Despite the increasing concern regarding privacy and protection, individuals and businesses are still falling short. The recent survey from The Ponemon Institute with authentication key vendor Yubico shows that IT professionals are still falling short when it comes to security practices in the workplace. The survey interviewed over 1,500 IT professionals and security practitioners to […]

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An Overview of Yubikey Two Factor Authentication

The password is arguably the most popular and most common security measure available and yet can be the most vulnerable if not managed securely. Passwords, for example, do not provide a reliable identity check, verifying that the person using the password is the owner. A hacker who manages to steal your password can directly access […]

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