How to Sync On-Premise Active Directory Passwords with Office 365 and Google Apps in Real-Time

As a company that uses on-premise active directory passwords and Azure or Google Suite to access cloud services like Office 365, you have no doubt encountered the same issue that every other user has: the problem with synchronisation. By using the likes of Office 365 to run cloud services, you are still having to maintain […]

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5-Ways to cut IT service desk costs

5-Ways to cut IT service desk costs

With IT and technological advancements being the driving force behind company and customer interaction, IT is a serious business and an expensive one at that. According to a report by Gartner, global spending on IT is expected to be around £3.5 trillion in 2020 alone. The ever-evolving nature, and increasing reliance on IT, mean that […]

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Reducing ticket volume with self-service portals

A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of their problem. Self-service portals empower businesses to be where their end users are, whether that is employees onsite, located across the globe, or customers, so they can resolve their issues, improving end-user and agent satisfaction […]

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LogonBox Free WireGuard VPN Virtual Appliance

Free VPN virtual appliance

The Need for Remote Working Q2 2020 changed everything for almost everyone on the planet, and brought businesses to their knees and changed peoples perception of cybersecurity. As companies have transitioned to home offices, virtual communication has become a necessity, remote work has soared, and IT professionals are facing additional security challenges, with an increase […]

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Home working: 5 Essential Cybersecurity Issues Every Business Needs to Manage

The disruption caused by Covid-19 has created a massive shift in priorities for almost everybody on the planet. Businesses are having to adapt to a home-based workforce, repositioning infrastructure and services to continue operating. In this post, we look at some of the significant business issues IT teams should be thinking about and provide some […]

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How to Support Remote Workers During the Coronavirus Crisis [COVID-19]

Cloud infrastructure

Every day, people and businesses rely on our services to keep the workforce productive. But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. We understand that organisations need to keep business as usual while the entire workforce adjusts to working […]

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The Easy Way to HIPAA Compliant Password Security

When a data breach occurs, the loss of personally identifiable information can be very costly not only as an inconvenience but can lead to identity theft with greater ramifications. In the healthcare sector such as hospitals, doctor surgeries, the consequences can be even graver considering the sensitive nature of the data. In general, the healthcare […]

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Eliminate Password Reset Tickets to Increase Profits

Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die by how well they can manage these tickets. Whether it’s for an application, system account, or the account has been locked, customers repeatedly require their password to be reset or unlocked. As a business scales […]

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Get More Done with Automations

Businesses of all sizes continually seek ways to increase efficiency and profitability in all areas of their organisation — everything from general operations to cybersecurity. Automation provides a means to deliver on that requirements by integrating into processes and performing tasks consistently. What is automation Automation enables a business to carry out tasks which would […]

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