Reducing ticket volume with self-service portals

A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of their problem. Self-service portals empower businesses to be where their end users are, whether that is employees onsite, located across the globe, or customers, so they can resolve their issues, improving end-user and agent satisfaction […]

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LogonBox Free WireGuard VPN Virtual Appliance

Free VPN virtual appliance

The Need for Remote Working Q2 2020 changed everything for almost everyone on the planet, and brought businesses to their knees and changed peoples perception of cybersecurity. As companies have transitioned to home offices, virtual communication has become a necessity, remote work has soared, and IT professionals are facing additional security challenges, with an increase […]

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Home working: 5 Essential Cybersecurity Issues Every Business Needs to Manage

The disruption caused by Covid-19 has created a massive shift in priorities for almost everybody on the planet. Businesses are having to adapt to a home-based workforce, repositioning infrastructure and services to continue operating. In this post, we look at some of the significant business issues IT teams should be thinking about and provide some […]

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How to Support Remote Workers During the Coronavirus Crisis [COVID-19]

Cloud infrastructure

Every day, people and businesses rely on our services to keep the workforce productive. But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. We understand that organisations need to keep business as usual while the entire workforce adjusts to working […]

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The Easy Way to HIPAA Compliant Password Security

When a data breach occurs, the loss of personally identifiable information can be very costly not only as an inconvenience but can lead to identity theft with greater ramifications. In the healthcare sector such as hospitals, doctor surgeries, the consequences can be even graver considering the sensitive nature of the data. In general, the healthcare […]

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