The Customer is Always Right: Two tips to Drive Customer Satisfaction

Satisfying customers is a challenge for any company and any industry. This is particularly true in information technology, and particularly Password Management. In general the U.S. doesn’t score, as a whole, very well in Customer Satisfaction in regards to IT services. According to a 2012 article in Forbes.com Customer Satisfaction Index the United States averaged […]

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Relieving Two Pain Points Shared by Most Network Admins

Managing networks is no simple feat. Network Administrators are constantly bombarded by issues. The need to secure the enterprise, manage the resources and data consumption, and maintain essential organizational services like Email and Internet can easily snowball to an 80+ hour workweek. Add to the laundry list the virtual environments that network administrators must be […]

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