Every day, people and businesses rely on our services to keep the workforce productive. But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. We understand that organisations need to keep business as usual while the entire workforce adjusts to working […]
Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die by how well they can manage these tickets. Whether it’s for an application, system account, or the account has been locked, customers repeatedly require their password to be reset or unlocked. As a business scales […]
With so many IT functions moving to the cloud, one of the areas IT admins are now looking into is self-service password reset (SSPR) and wondering what Office 365 self-service password reset is, how they can leverage it and what the potential benefits and drawbacks are for their business. In this article, we look at […]
Self-service portals are fast becoming a must-have as business demands increase but there is more to implementing one than you think A self-service portal is a customer-facing website which offers a collection of self-help functions that a user can access whenever they have a corresponding issue and execute the respective function to self-help and overcome […]
A service desk is the core function of a service provider business, getting the best from this department can be a crucial difference between a successful, profitable MSP and one that is not. For an MSP the service desk plays a critical role in the business, the level of service offered, the efficiency in delivery […]
Self-service password reset solutions help the service desk and business in security and productivity. With the evolution of technology the increase in identity theft and data breaches, the cost of the service desk is going up and the demands on CISO is ever growing. Self-service password reset solutions have evolved over the years to help […]
Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset and identity management all without the high costs that come with complete IDM solutions Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset (SSPR) and identity […]
Hypersocket Software is pleased to announce that the team of security experts will be exhibiting at ICT for Education on 18th November 2016 at Cranmore Park, Birmingham. Why should you stop by our stand? We’ll be showcasing our new suite of solutions at the show, our unique Single Sign-On virtual appliance for seamless access to cloud and on-premise […]
The data breach at UK accounting software company Sage has brought the insider threat facing businesses into focus and, according to security experts Hypersocket Software, highlights the need for more stringent access control. The Sage breach, which may have compromised the personal information of employees at 280 businesses, is thought to have resulted from unauthorised […]
Handing off a new service or tool from one department to another, even within the same organization, is harder than it looks. Often times great ideas that lead to good initiatives are not properly adopted, understood or communicated by the groups tasked with running their day to day operations. For the company and strategic-facing development […]