Businesses face unprecedented challenges. Out of all the challenges they face, two challenges resonate most throughout organizations, the need to better support human resources and the need to simplify the user experience for customer and clients. In many ways, password manager goes a long way to alleviating both challenges.
Alleviate IT staff
In short, password manager makes your IT staff happy. If implemented correctly, the benefits of this technology can even resonate to C-level executives such as the CFO or CIO.
Password manager, or the capability to provide access control to multiple related but independent software systems through one log-in, removes a lot of overhead from your typical IT help desk. Your help desk goes from a pattern of constantly unlocking accounts for users to having more time to focus on projects that create value for the enterprise.
By removing the time normally spent answering calls to reset forgotten passwords, password manager provides your IT staff the time to concentrate on data management, cybersecurity and all the other technology challenges that most organizations face, yet often lack the time to properly manage.
This benefit trickles down to the Human Resources department by eliminating the need for a 24/7 staff to ensure around the clock access to your users. As most HR managers know, the nightshift staff is often the most difficult to find, train and keep.
Simplify for the customer
The customer is the king. This old saying is true, whether you’re in banking, education or government. In today’s digital world, focusing on the customer often relates to providing the most effective and simplistic user interface (UI) for your organization.
Multiple click-throughs and the need to remember many passwords and logins presents one of the largest UI obstacles for employees and customers alike. A website filled with a plethora of links to different departments, learning management systems, SharePoint portals, you name it, can cause even the most loyal of customers to switch to a more organized competitor.
Password manager eliminates the hassle of multiple logins with a centralized sign-on to a secure portal. Password manager also simplifies the back-end technological information silos into a singular experience for the users, regardless of where they initially join a network.
The end-result when organizations use password manager to alleviate staffing issues or to simplify the user experience is the same: increased productivity, decreased costs and improved relationships and satisfaction with staff and customers alike. Additionally, employing an password manager solution helps tremendously against an often under-estimated challenge, the need to scale to demand.
Whether mobile or cloud or social media advances cause a larger demand on network resources, an effective password manager helps to guarantee the access to those resources regardless of size or demand. This technology ultimately helps businesses meet the needs of unprecedented challenges.
This Blog was brought to you by Hypersocket and its CEO, Lee David Painter. With over 20 years of industry experience as a pioneer in IT Security, Lee developed the world’s first OpenSource browser-based SSL VPN (SSL-Explorer). Today Lee runs Hypersocket, a leader in virtual private network technology.