As a company that uses on-premise active directory passwords and Azure or Google Suite to access cloud services like Office 365, you have no doubt encountered the same issue that every other user has: the problem with synchronisation. By using the likes of Office 365 to run cloud services, you are still having to maintain […]
The year 2020 has seen a sea of change: aside from the obvious health concerns and financial impacts, COVID-19 has forced businesses of all sizes to review and reassess the efficiency of their operations. Less than 12 months ago, there had been a staunch rejection of the idea that employees could effectively work from […]
With IT and technological advancements being the driving force behind company and customer interaction, IT is a serious business and an expensive one at that. According to a report by Gartner, global spending on IT is expected to be around £3.5 trillion in 2020 alone. The ever-evolving nature, and increasing reliance on IT, mean that […]
A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of their problem. Self-service portals empower businesses to be where their end users are, whether that is employees onsite, located across the globe, or customers, so they can resolve their issues, improving end-user and agent satisfaction […]
The Need for Remote Working Q2 2020 changed everything for almost everyone on the planet, and brought businesses to their knees and changed peoples perception of cybersecurity. As companies have transitioned to home offices, virtual communication has become a necessity, remote work has soared, and IT professionals are facing additional security challenges, with an increase […]
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