Cloud infrastructure

How to Support Remote Workers During the Coronavirus Crisis [COVID-19]

Every day, people and businesses rely on our services to keep the workforce productive. But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that.

We understand that organisations need to keep business as usual while the entire workforce adjusts to working from home. To alleviate some of the stress IT operation teams are under trying to manage a new working environment, our basic password self-service solution is entirely free for any number of users.

Businesses can empower staff working from home to reset their passwords on Active Directory without IT help desk getting involved; this reduces support tickets, eases support queues, eliminates password tickets. More importantly, enabling users to manage their passwords enables helpdesk and service desk teams to focus on getting internal operations and infrastructure setup for a new era of home working.

Supporting Remote Organisations

Undoubtedly, the COVID-19 crisis is creating an enormous impact on organisations worldwide. That impact comes in many forms: new ways and places to work, how IT supports a remote organisation to be productive and secure, and how employees still connect to build an influential, positive organisational culture. We understand that businesses can benefit significantly from the cloud, which is why we have released images of our primary next-gen self-service password reset solution as a cloud image. A cloud SSPR deployment means you can install LogonBox as an on-premise internal server but now also as a cloud image to host in your cloud infrastructure, whether Amazon AWS or Google Compute. Amazon AWS and Google Compute services have world-class contingency plans in place, and their servers will remain operational throughout this crisis. That is why our cloud platform runs on Google Compute, but now with our cloud images, you can host LogonBox in your cloud environment and get the same benefits.

Conclusion

If your organisation is struggling with going remote, the LogonBox platform can help. We’ve helped thousands of businesses shift to a work from home structure. If you are looking for ways of minimising employees dependency on IT service teams and IT helpdesk engineers, then LogonBox can help. By empowering users to securely and safely reset their passwords, unlock accounts, and manage passwords across Active Directory, Office 365 and G-Suite, LogonBox unshackles users from IT helpdesk no matter where they are. IT teams can focus on keeping operations running while staff manage their credentials and keep working. Hopefully, the Coronavirus passes soon, and it has minimal impact on our lives.

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