Self-service portals are fast becoming a must-have as business demands increase but there is more to implementing one than you think A self-service portal is a customer-facing website which offers a collection of self-help functions that a user can access whenever they have a corresponding issue and execute the respective function to self-help and overcome […]
A service desk is the core function of a service provider business, getting the best from this department can be a crucial difference between a successful, profitable MSP and one that is not. For an MSP the service desk plays a critical role in the business, the level of service offered, the efficiency in delivery […]
Self-service password reset solutions help the service desk and business in security and productivity. With the evolution of technology the increase in identity theft and data breaches, the cost of the service desk is going up and the demands on CISO is ever growing. Self-service password reset solutions have evolved over the years to help […]
Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset and identity management all without the high costs that come with complete IDM solutions Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset (SSPR) and identity […]
Despite the increasing concern regarding privacy and protection, individuals and businesses are still falling short. The recent survey from The Ponemon Institute with authentication key vendor Yubico shows that IT professionals are still falling short when it comes to security practices in the workplace. The survey interviewed over 1,500 IT professionals and security practitioners to […]
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