The year 2020 has seen a sea of change: aside from the obvious health concerns and financial impacts, COVID-19 has forced businesses of all sizes to review and reassess the efficiency of their operations. Less than 12 months ago, there had been a staunch rejection of the idea that employees could effectively work from […]
With IT and technological advancements being the driving force behind company and customer interaction, IT is a serious business and an expensive one at that. According to a report by Gartner, global spending on IT is expected to be around £3.5 trillion in 2020 alone. The ever-evolving nature, and increasing reliance on IT, mean that […]
A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of their problem. Self-service portals empower businesses to be where their end users are, whether that is employees onsite, located across the globe, or customers, so they can resolve their issues, improving end-user and agent satisfaction […]
Password reset accounts for the highest number of tickets helpdesk staff deal with; managed service providers (MSP) live and die by how well they can manage these tickets. Whether it’s for an application, system account, or the account has been locked, customers repeatedly require their password to be reset or unlocked. As a business scales […]
Increase operational efficiency of your service desk with these six principles and take your service provider business to the next level For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and the degree to which those services are delivered efficiently and profitably. In […]
LogonBox is a part of the Jadaptive Group of companies, which includes:
