Password Management in Healthcare


Increasing the use of technology in healthcare is to predominantly develop a better patient and end user experience. Resultantly, the healthcare profession has seen a significant increase in using technology as an alternative future to paperless communication. A few examples of these are using tablets instead computers, sending text reminders to alert patients, allowing patients to access their records online as well as to confirm any appointments to see their local GP. Such technological adaptations carry an expectation that it will eliminate unnecessary time consumption by reducing burden on both the patient and medical professionals.

Technical glitches

Authentication failures are predominantly due to forgotten passwords, usernames or a response to forgetting fact-based security questions for multifactor authentication. A recent study showed that in the US, 63 percent of respondents could not access their accounts as a result of having forgotten their password or username. The study further showed that most passwords are forgotten because end users endeavour to create complex and long passwords thinking that it will be a stronger and securer password.

However, less than a majority said that authentication failures are because of glitches or inaccuracies within the website system of the service provider and that accurate and quick verification of the end user was not seen. Furthermore, a few arguments also suggested that the technical glitches resulted from an overload of tickets being issued to the IT department.

Healthcare Benson Hospital solves password issues

The IT staff at Benson hospital have to support administration and medical staff around the clock with patient care being utmost priority, staff need access to patient records and data any day or time of the week. With a high number of account lockout and password reset requests, the IT staff needed something that would not only help automate the password management process but be intuitive for their non-IT end users to not be hindered by any new solution. Benson hospital has a renowned quality of care built up over 40 years of serving the public, they needed a solution that would also maintain and improve that success.

With Access Manager the staff can now manage their own account day or night without having to call up IT. With its intuitive interface, it also means the learning curve for end users is minimal and with a slew of features and active roadmap, it means Benson Hospital invested in a product that not only satisfied today’s requirements but will grow with them. Furthermore, with granular multifactor authentication it means less secure systems can also be incorporated and with an active roadmap, Benson Hospital are well equipped to meet any future demands.

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